{"id":2637,"date":"2026-08-31T19:11:54","date_gmt":"2026-08-31T19:11:54","guid":{"rendered":"https:\/\/iestpvelille.edu.pe\/?page_id=2637"},"modified":"2026-09-05T22:01:42","modified_gmt":"2026-09-05T22:01:42","slug":"reclamos-2","status":"publish","type":"page","link":"https:\/\/iestpvelille.edu.pe\/?page_id=2637","title":{"rendered":"Reclamos"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2637\" class=\"elementor elementor-2637\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-d773365 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d773365\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f7fb0ee\" data-id=\"f7fb0ee\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-948a31e elementor-widget elementor-widget-text-editor\" data-id=\"948a31e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t            <div class=\"reclamos-form-container\">\r\n                <div class=\"reclamos-form-header\">\r\n                    <div class=\"reclamos-form-icon\">\r\n                        <svg width=\"40\" height=\"40\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M14 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V8z\"\/><polyline points=\"14 2 14 8 20 8\"\/><line x1=\"16\" y1=\"13\" x2=\"8\" y2=\"13\"\/><line x1=\"16\" y1=\"17\" x2=\"8\" y2=\"17\"\/><polyline points=\"10 9 9 9 8 9\"\/><\/svg>\r\n                    <\/div>\r\n                    <h2 class=\"reclamos-form-title\">Libro de Reclamaciones<\/h2>\r\n                    <p class=\"reclamos-form-subtitle\">Complete el formulario para registrar su reclamo<\/p>\r\n                <\/div>\r\n\r\n                <div class=\"reclamos-steps\">\r\n                    <div class=\"step active\" data-step=\"1\">\r\n                        <span class=\"step-number\">1<\/span>\r\n                        <span class=\"step-label\">Identificaci\u00f3n<\/span>\r\n                    <\/div>\r\n                    <div class=\"step-line\"><\/div>\r\n                    <div class=\"step\" data-step=\"2\">\r\n                        <span class=\"step-number\">2<\/span>\r\n                        <span class=\"step-label\">Detalle<\/span>\r\n                    <\/div>\r\n                    <div class=\"step-line\"><\/div>\r\n                    <div class=\"step\" data-step=\"3\">\r\n                        <span class=\"step-number\">3<\/span>\r\n                        <span class=\"step-label\">Documentos<\/span>\r\n                    <\/div>\r\n                <\/div>\r\n\r\n                <div id=\"reclamos-mensaje-exito\" class=\"reclamos-mensaje-exito\" style=\"display:none;\"><\/div>\r\n                \r\n                <form id=\"formulario-reclamos\" class=\"reclamos-form\" enctype=\"multipart\/form-data\">\r\n                \r\n                <div class=\"form-section\" id=\"step-1\">\r\n                    <div class=\"form-section-title\">\r\n                        <svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M20 21v-2a4 4 0 0 0-4-4H8a4 4 0 0 0-4 4v2\"\/><circle cx=\"12\" cy=\"7\" r=\"4\"\/><\/svg>\r\n                        Datos del Solicitante\r\n                    <\/div>\r\n\r\n                    <div class=\"form-row\">\r\n                        <div class=\"form-group\">\r\n                            <label for=\"tipo_persona\">\r\n                                <svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M17 21v-2a4 4 0 0 0-4-4H5a4 4 0 0 0-4 4v2\"\/><circle cx=\"9\" cy=\"7\" r=\"4\"\/><path d=\"M23 21v-2a4 4 0 0 0-3-3.87\"\/><path d=\"M16 3.13a4 4 0 0 1 0 7.75\"\/><\/svg>\r\n                                Tipo de Persona *\r\n                            <\/label>\r\n                            <select id=\"tipo_persona\" name=\"tipo_persona\" required>\r\n                                <option value=\"\">Seleccionar<\/option>\r\n                                <option value=\"Natural\">Natural<\/option>\r\n                                <option value=\"Juridica\">Jur\u00eddica<\/option>\r\n                            <\/select>\r\n                        <\/div>\r\n                        \r\n                        <div class=\"form-group\">\r\n                            <label for=\"tipo_documento\">\r\n                                <svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><rect x=\"2\" y=\"5\" width=\"20\" height=\"14\" rx=\"2\"\/><line x1=\"2\" y1=\"10\" x2=\"22\" y2=\"10\"\/><\/svg>\r\n                                Tipo de Documento *\r\n                            <\/label>\r\n                            <select id=\"tipo_documento\" name=\"tipo_documento\" required>\r\n                                <option value=\"\">Seleccionar<\/option>\r\n                                <option value=\"DNI\" class=\"tipo-natural\">DNI<\/option>\r\n                                <option value=\"CE\" class=\"tipo-natural\">CE<\/option>\r\n                                <option value=\"Pasaporte\" class=\"tipo-natural\">Pasaporte<\/option>\r\n                                <option value=\"RUC\" class=\"tipo-juridica\">RUC<\/option>\r\n                            <\/select>\r\n                        <\/div>\r\n                    <\/div>\r\n                    \r\n                    <div class=\"form-group full-width\">\r\n                        <label for=\"numero_documento\">\r\n                            <svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><rect x=\"3\" y=\"4\" width=\"18\" height=\"16\" rx=\"2\"\/><line x1=\"7\" y1=\"9\" x2=\"17\" y2=\"9\"\/><line x1=\"7\" y1=\"13\" x2=\"13\" y2=\"13\"\/><\/svg>\r\n                            N\u00famero de Documento *\r\n                        <\/label>\r\n                        <div class=\"numero-documento-row\">\r\n                            <input type=\"text\" id=\"numero_documento\" name=\"numero_documento\" required style=\"flex: 1;\">\r\n                            <button type=\"button\" id=\"btn_consultar_reniec\" class=\"button btn-half\" style=\"display: none;\">\r\n                                <svg width=\"14\" height=\"14\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><circle cx=\"11\" cy=\"11\" r=\"8\"\/><line x1=\"21\" y1=\"21\" x2=\"16.65\" y2=\"16.65\"\/><\/svg>\r\n                                Consultar RENIEC\r\n                            <\/button>\r\n                            <button type=\"button\" id=\"btn_consultar_sunat\" class=\"button btn-half\" style=\"display: none;\">\r\n                                <svg width=\"14\" height=\"14\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><circle cx=\"11\" cy=\"11\" r=\"8\"\/><line x1=\"21\" y1=\"21\" x2=\"16.65\" y2=\"16.65\"\/><\/svg>\r\n                                Consultar SUNAT\r\n                            <\/button>\r\n                        <\/div>\r\n                    <\/div>\r\n                    \r\n                    <div class=\"form-group full-width\">\r\n                        <label for=\"nombres_completos\" id=\"label_nombres\">\r\n                            <svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M20 21v-2a4 4 0 0 0-4-4H8a4 4 0 0 0-4 4v2\"\/><circle cx=\"12\" cy=\"7\" r=\"4\"\/><\/svg>\r\n                            Nombres Completos *\r\n                        <\/label>\r\n                        <input type=\"text\" id=\"nombres_completos\" name=\"nombres_completos\" required>\r\n                    <\/div>\r\n                    \r\n                    <div class=\"form-row\">\r\n                        <div class=\"form-group\">\r\n                            <label for=\"correo\">\r\n                                <svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M4 4h16c1.1 0 2 .9 2 2v12c0 1.1-.9 2-2 2H4c-1.1 0-2-.9-2-2V6c0-1.1.9-2 2-2z\"\/><polyline points=\"22,6 12,13 2,6\"\/><\/svg>\r\n                                Correo Electr\u00f3nico *\r\n                            <\/label>\r\n                            <input type=\"email\" id=\"correo\" name=\"correo\" required>\r\n                        <\/div>\r\n                        \r\n                        <div class=\"form-group\">\r\n                            <label for=\"telefono\">\r\n                                <svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72 12.84 12.84 0 0 0 .7 2.81 2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45 12.84 12.84 0 0 0 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\r\n                                Tel\u00e9fono \/ Celular *\r\n                            <\/label>\r\n                            <input type=\"tel\" id=\"telefono\" name=\"telefono\" required>\r\n                        <\/div>\r\n                    <\/div>\r\n                    \r\n                    <div class=\"form-group full-width\">\r\n                        <label for=\"direccion\">\r\n                            <svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M21 10c0 7-9 13-9 13s-9-6-9-13a9 9 0 0 1 18 0z\"\/><circle cx=\"12\" cy=\"10\" r=\"3\"\/><\/svg>\r\n                            Direcci\u00f3n (Opcional)\r\n                        <\/label>\r\n                        <input type=\"text\" id=\"direccion\" name=\"direccion\">\r\n                    <\/div>\r\n                <\/div>\r\n\r\n                <div class=\"form-section\" id=\"step-2\">\r\n                    <div class=\"form-section-title\">\r\n                        <svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M11 4H4a2 2 0 0 0-2 2v14a2 2 0 0 0 2 2h14a2 2 0 0 0 2-2v-7\"\/><path d=\"M18.5 2.5a2.121 2.121 0 0 1 3 3L12 15l-4 1 1-4 9.5-9.5z\"\/><\/svg>\r\n                        Detalle del Reclamo\r\n                    <\/div>\r\n\r\n                    <div class=\"form-group full-width\">\r\n                        <label for=\"asunto\">\r\n                            <svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><line x1=\"4\" y1=\"9\" x2=\"20\" y2=\"9\"\/><line x1=\"4\" y1=\"15\" x2=\"20\" y2=\"15\"\/><line x1=\"10\" y1=\"3\" x2=\"8\" y2=\"21\"\/><line x1=\"16\" y1=\"3\" x2=\"14\" y2=\"21\"\/><\/svg>\r\n                            Asunto o T\u00edtulo del Documento *\r\n                        <\/label>\r\n                        <input type=\"text\" id=\"asunto\" name=\"asunto\" required>\r\n                    <\/div>\r\n                    \r\n                    <div class=\"form-group full-width\">\r\n                        <label for=\"descripcion\">\r\n                            <svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><line x1=\"17\" y1=\"10\" x2=\"3\" y2=\"10\"\/><line x1=\"21\" y1=\"6\" x2=\"3\" y2=\"6\"\/><line x1=\"21\" y1=\"14\" x2=\"3\" y2=\"14\"\/><line x1=\"17\" y1=\"18\" x2=\"3\" y2=\"18\"\/><\/svg>\r\n                            Descripci\u00f3n \/ Detalle del Reclamo *\r\n                        <\/label>\r\n                        <textarea id=\"descripcion\" name=\"descripcion\" rows=\"5\" required><\/textarea>\r\n                    <\/div>\r\n                    \r\n                    <div class=\"form-row\">\r\n                        <div class=\"form-group\">\r\n                            <label for=\"cantidad_folios\">\r\n                                <svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M13 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V9z\"\/><polyline points=\"13 2 13 9 20 9\"\/><\/svg>\r\n                                Cantidad de Folios *\r\n                            <\/label>\r\n                            <input type=\"number\" id=\"cantidad_folios\" name=\"cantidad_folios\" min=\"1\" required>\r\n                        <\/div>\r\n                        \r\n                        <div class=\"form-group\">\r\n                            <label for=\"adjunta_anexos\">\r\n                                <svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M21.44 11.05l-9.19 9.19a6 6 0 0 1-8.49-8.49l9.19-9.19a4 4 0 0 1 5.66 5.66l-9.2 9.19a2 2 0 0 1-2.83-2.83l8.49-8.48\"\/><\/svg>\r\n                                \u00bfAdjunta Anexos? *\r\n                            <\/label>\r\n                            <select id=\"adjunta_anexos\" name=\"adjunta_anexos\" required>\r\n                                <option value=\"\">Seleccionar<\/option>\r\n                                <option value=\"No\">No<\/option>\r\n                                <option value=\"Si\">S\u00ed<\/option>\r\n                            <\/select>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n\r\n                <div class=\"form-section\" id=\"step-3\">\r\n                    <div class=\"form-section-title\">\r\n                        <svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M21 15v4a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2v-4\"\/><polyline points=\"17 8 12 3 7 8\"\/><line x1=\"12\" y1=\"3\" x2=\"12\" y2=\"15\"\/><\/svg>\r\n                        Documentos Adjuntos\r\n                    <\/div>\r\n\r\n                    <div id=\"cantidad-anexos-group\" class=\"form-group\" style=\"display:none;\">\r\n                        <label for=\"cantidad_anexos\">Folios de los Anexos<\/label>\r\n                        <input type=\"number\" id=\"cantidad_anexos\" name=\"cantidad_anexos\" min=\"0\" value=\"0\">\r\n                    <\/div>\r\n                    \r\n                    <div class=\"form-group full-width\">\r\n                        <label for=\"documento_principal\">\r\n                            <svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M14 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V8z\"\/><polyline points=\"14 2 14 8 20 8\"\/><\/svg>\r\n                            Documento Principal (PDF Obligatorio) *\r\n                        <\/label>\r\n                        <div class=\"file-upload-area\">\r\n                            <input type=\"file\" id=\"documento_principal\" name=\"documento_principal\" accept=\".pdf\" required>\r\n                            <div class=\"file-upload-hint\">\r\n                                <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M21 15v4a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2v-4\"\/><polyline points=\"17 8 12 3 7 8\"\/><line x1=\"12\" y1=\"3\" x2=\"12\" y2=\"15\"\/><\/svg>\r\n                                <span>Arrastra tu archivo PDF aqu\u00ed o haz clic para seleccionar<\/span>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                    \r\n                    <div id=\"anexos-group\" style=\"display:none;\">\r\n                        <div class=\"form-group full-width\">\r\n                            <label for=\"anexos\">\r\n                                <svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M21.44 11.05l-9.19 9.19a6 6 0 0 1-8.49-8.49l9.19-9.19a4 4 0 0 1 5.66 5.66l-9.2 9.19a2 2 0 0 1-2.83-2.83l8.49-8.48\"\/><\/svg>\r\n                                Anexos Adicionales (PDF, im\u00e1genes, otros)\r\n                            <\/label>\r\n                            <div class=\"file-upload-area\">\r\n                                <input type=\"file\" id=\"anexos\" name=\"anexos[]\" multiple>\r\n                                <div class=\"file-upload-hint\">\r\n                                    <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M21 15v4a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2v-4\"\/><polyline points=\"17 8 12 3 7 8\"\/><line x1=\"12\" y1=\"3\" x2=\"12\" y2=\"15\"\/><\/svg>\r\n                                    <span>Puede seleccionar m\u00faltiples archivos<\/span>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n\r\n                <input type=\"hidden\" id=\"nonce\" name=\"nonce\" value=\"dd02ee8cf5\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/index.php?rest_route=%2Fwp%2Fv2%2Fpages%2F2637\" \/>                <button type=\"submit\" id=\"btn-submit-reclamo\" class=\"button button-primary\">\r\n                    <svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><line x1=\"22\" y1=\"2\" x2=\"11\" y2=\"13\"\/><polygon points=\"22 2 15 22 11 13 2 9 22 2\"\/><\/svg>\r\n                    Enviar Reclamo\r\n                <\/button>\r\n            <\/form>\r\n        <\/div>\r\n        \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_post_transparent":"","_kad_post_title":"hide","_kad_post_layout":"fullwidth","_kad_post_sidebar_id":"","_kad_post_content_style":"unboxed","_kad_post_vertical_padding":"hide","_kad_post_feature":"hide","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-2637","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/iestpvelille.edu.pe\/index.php?rest_route=\/wp\/v2\/pages\/2637","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/iestpvelille.edu.pe\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/iestpvelille.edu.pe\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/iestpvelille.edu.pe\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/iestpvelille.edu.pe\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2637"}],"version-history":[{"count":4,"href":"https:\/\/iestpvelille.edu.pe\/index.php?rest_route=\/wp\/v2\/pages\/2637\/revisions"}],"predecessor-version":[{"id":2779,"href":"https:\/\/iestpvelille.edu.pe\/index.php?rest_route=\/wp\/v2\/pages\/2637\/revisions\/2779"}],"wp:attachment":[{"href":"https:\/\/iestpvelille.edu.pe\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2637"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}